Common Questions about Vacation Rental Homes
First time with us? Here's everything you need to know about your first time with Vistalegre Rentals.
You can either make a booking directly on this website by using the "check availability box" to the left. Or you can call our office at 1.323.345.4632 and a receptionist will be glad to help you.
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
We offer several homes, some of which allow pets and some do not. You can either look at our properties online by clicking on the "vacation rentals" tab above and see if the home you are looking at allows pets. Or you can call our office at 1.323.345.4632 and a receptionist would love to help find a home that is just right for you and your pet.
Our vacation homes are stocked in such a way that you always feel like you are coming "home" to your "vacation home" rather than returning to a small hotel room. Our homes have full kitchens, with some homes having game rooms, hot tubs and BBQ grills. You will be able to enjoy a full service home while you are on vacation rather than a small, cramped hotel room.
In general, children under 2 years of age do not count towards maximum occupancy.
Check-out is 10:00 am. You can contact our our office at (322) 113 0313 / USA-Canada: +1 323 345 4632 or email us at [email protected] two days prior to your departure to schedule a time for your check-out. A Vistalegre Rentals concierge will meet you at the property you have rented and he will proceed to do the following before you leave:
- Collect all key sets.
- Verify each room of the property.
- Take your general comments.
- Take note of any problems you might have had during your stay.
Check-in time is between 02:00 PM to 06:00 PM onwards. A late check-in fee of $25 USD will be charged for any check-in after 06:00 p.m. this amount has to be paid in cash upon arrivals.
You can only check-out later if there are no reservations for that night. An extra commission, plus taxes, must be paid.
A reservation deposit is a designated amount of money that validates the booking and usually goes toward the total rental amount. A security deposit is an amount above and beyond the total rental fees and is viewed as insurance in case damages are incurred during a guest's stay.